Office Manager for Carolina Home Exteriors

Full job description

Carolina Home Exteriors (CHE) is seeking an Office Manager to support our continued growth and success in our beautiful, sunny beach location in Murrells Inlet, South Carolina—an excellent opportunity to join one of the Grand Strand’s most respected home improvement companies.

The Office Manager serves as a central operational role within the Production Department at Carolina Home Exteriors. This position supports the Operations Manager by coordinating the flow of projects from pre-construction through installation and final completion.

The Office Manager functions as the administrative and communication hub between the Sales, Design, and Production Department(s). Responsibilities include multi-departmental support, customer communication, change order management, purchasing coordination, warranty and service scheduling, and maintaining accurate documentation related to projects, subcontractors, and production activities.

As our Office Manager you will play a crucial role in supporting various administrative functions, ensuring smooth and efficient operations within the company. The ideal candidate will be proactive, resourceful, and able to manage multiple tasks with accuracy and professionalism. This position reports to our Operations Manager and supports the entire Management Staff. The base salary range for this position is $38,000 – $52,000 depending on qualifications and experience.

This role plays a key part in ensuring projects move efficiently through the production pipeline while maintaining CHE’s standards for schedule integrity, and customer satisfaction.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple projects simultaneously in a fast-paced residential construction environment.

Essential Duties and Responsibilities

• Assist the Operations Manager in developing and maintaining the production installation schedule for crews, subcontractors, and project timelines.
• Coordinate scheduling with internal departments including Sales, Design, Purchasing, and Production to ensure projects are ready for installation.
• Support the master production schedule, ensuring accurate timelines and job readiness.
• Support Operations with job readiness prior to installation, including materials availability, permits, drawings, and subcontractor scheduling.
• Responsible for Office Supplies for entire staff
• Responsible for ensuring office cleanliness.
• Communicate with customers regarding project scheduling, installation dates, and timeline updates.
• Provide proactive updates to customers regarding schedule changes, delays, or production milestones.
• Support the Project Managers and Operations Manager in maintaining a high level of customer satisfaction throughout the construction process.
• Prepare and process change orders, ensuring documentation, pricing updates, and customer approvals are properly recorded.
• Coordinate communication between Sales, Design, and Production to ensure change orders are accurately reflected in project documentation.
• Manage incoming customer service and warranty requests, documenting issues and scheduling service appointments.
• Coordinate service visits with technicians or subcontractors and ensure timely resolution of service matters.
• Maintain organized job folders and project documentation, including contracts, drawings, permits, change orders, and communications.
• Track project progress and update internal systems to maintain accurate job status reporting
• Assist management in implementing process improvements, documentation standards, and workflow systems that enhance production efficiency and customer experience.

Qualifications and Requirements:

• High school diploma or equivalent; an associate or bachelor’s degree is a plus.
• Experience managing high volume and multitasking incoming calls.
• Proven experience as an administrative assistant or in a similar role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in accounting and bookkeeping is a plus.
• CRM - Go High Level appointment scheduling is a plus.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks.
• Detail-oriented and organized, capable of managing multiple tasks and priorities.
• Strong interpersonal skills and the ability to build rapport with a diverse range of clients.
• Excellent verbal and written communication skills.
• Enthusiastic and positive attitude, with a genuine passion for providing service.
• Willingness to learn and adapt in a fast-paced environment.
• Must have reliable transportation, valid driver’s license, and clean driving record.
• Ability to pass a drug screen and criminal background check.
• Ability to lift 20-30 pounds.

About us

Carolina Home Exteriors (CHE) is celebrating its 46th year in business. Awarded 2025 “Small Business of the Year” by the Myrtle Beach Area Chamber of Commerce. Since 1980, we have been the Carolinas' premier source for outdoor living spaces and custom-designed Sunrooms, Screen Enclosures, Patio Lanais, Pool Enclosures, Porch Covers, Pergolas, Gazebos, Replacement Windows and Doors, and Custom Home Additions. Having served over 10,000 customers, we continue to grow our reputable company based in Murrells Inlet, South Carolina. Just ten miles south of the beautiful beaches of Myrtle Beach, SC.

To Apply: Send resume to melissa@carolinahomeexteriors.com

As a CHE employee, you are part of an exciting partnership and an organization dedicated to being the best in the industry. Our mission is simply to deliver quality products, on time with excellent service before, during and after the sale. We strive to do it right the first time and provide our customers with a 100% satisfaction guarantee. We offer an excellent benefits package that includes vacation, holidays, incentives, and more.

All qualified applicants are expected to submit a brief explanation of their background stating why they would be a comfortable fit for this career position, along with a current resume and contact phone number. All qualified candidates will be contacted for a phone interview.

No calls please. EOE AA M/F/Vet/Disability.

Job Type: Full-time

Pay: $38,000.00 - $52,000.00 per year