The 10¢ Decision: How Small Change Pays Off Big - Improving Your Customer ServiceName: The 10¢ Decision: How Small Change Pays Off Big - Improving Your Customer ServiceDate: February 24, 2021Time: 9:00 AM - 10:00 AM ESTWebsite: http://www.visitgeorge.comRegistration: Register NowEvent Description:Service is at the center of every business, whether you’re making widgets, hosting tourists, or serving gourmet cuisine. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions”—the ones that barely cost a barely cost a dime (literally or figuratively) but have a massive impact––that can transform customer service from so-so to stellar. With decades of firsthand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters, staff satisfaction, and your business as a whole.
This program, offered as a virtual experience, blends a variety of learning modalities to keep the event fun and fast-paced even when attendees are gathered around a screen rather than a stage.
Attendees will discover:
- How to turn things around “on a dime”
- Ways to self-assess customer service levels
- High-impact ways to shine that the competition is most likely missing
An entrepreneur, keynote speaker and author, Laurie Guest became known as a “go-to-resource” for customer service excellence during a successful career in the healthcare industry. In 1997, she channeled that expertise into Guest Enterprises, Inc., her own speaking and training company. For more than two decades, she has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement.
Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays of Big, Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. She lives in northern Illinois where she is a wife, mother of two, lover of board games and below-average cook.
Many thanks to our sponsor Coastal Carolinas Association of Realtors.
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